Returns & Exchanges

At My Sasun, we strive to ensure the freshness and quality of every food item delivered to your door. Due to the perishable nature of our products, we offer a dedicated resolution process for any items that do not meet our high standards upon arrival.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please immediately inspect your groceries and perishables for any signs of damage or quality concerns.

• 2.
  Contact Support

  If you are unsatisfied, email our support team within 24 hours of delivery with your order number and clear photos of the items in question.

• 3.
  Quality Assessment

  Our team will review your claim against our quality benchmarks to determine if a refund, store credit, or replacement is appropriate.

• 4.
  Resolution Processing

  Once approved, refunds are issued to your original payment method within 5-7 business days, or replacements are scheduled for your next delivery.